Returns and Exchanges

The Botanical Family ( does not offer any exchange or returns at this time. Once (you) a customer has purchased your item, it is yours. We encourage our customers to please read our Terms page to understand your purchase. We want to make sure you are completely happy with your purchase and encourage you to read reviews and  contact us (use form below) in order to make the right selections before purchase. However, The Kratom Family does offer 100% customer satisfaction. We encourage you to contact us and communicate your problems with your order and we will do our best to make you happy for your next purchase. If you need to contact us, please do so using the form below or call (276)582-0809.

Giveaway and contest items are also not eligible for returns, credits, or exchanges.

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