Welcome to The Botanical Family Inc. We operate using our website (thekratomfamily.com).
These terms and conditions outline the rules and regulations for the use of The Botanical Family’s website.
The Botanical Family receives mail at
P.O. Box 214
Richlands, Va. 24641
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use The Botanical Family website
if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
The Botanical Family and thekratomfamily.com website only provides products to customers over the age of 21. Kratom powder is not legal in every state and/or city/county in which you might live. If you are unable to purchase from our website, that means you live in a state/city/town where Kratom is not listed for use. We do not condone the sale of Kratom to customers under the age of 21. Customers must agree to the Terms before checkout. Make sure Kratom is legal in the state/city/county in which you live before continuing your purchase. If you have any questions concerning the legalities of your purchase, please use our contact page for more info. Upon checkout, you must agree to the Terms and Conditions set forth on this page before you proceed with your order. Upon doing so, you agree to these terms.
Where Is Kratom Legal?
If you are the approved age limit and still have questions or concerns whether or not Kratom is legal in your state. Please check the following to ensure your purchase will go through. Here is the info on Kratom legality:
Kratom Is Illegal In These States:
- Rhode Island
If a customer is located in one of these areas/states/cities they will not be allowed to order. Botanical Family, Inc. does not send our products to banned states. We do not condone breaking the law and will NOT send our items to these states or localities. If a customer does this willingly by completing their payment to one of the above mentioned apps or services, we will not refund their money.
Kratom Is Legal, or Regulated Here:
- Arizona – The American Kratom Association has passed the KCPA here.
- California – All of California except San Diego, where it is banned.
- Colorado – All of Colorado except, Denver, where it is banned.
- Florida – All of Florida except Sarasota County, where it is banned.
- Georgia – KCPA passed
- Illinois – Legal for people over age 18 in all of Illinois except Jerseyville, where it is banned. Please note, our website still only provides for customers over the age of 21.
- Mississippi – All of Mississippi except for Union County, where Kratom is banned.
- New Hampshire – Legal over the age of 18.
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- South Carolina
- South Dakota
- Tennessee – Legal for ages 21 and up
- West Virginia
Unless otherwise stated, The Botanical Family Inc., TheKratomFamily.com, and/or its licensors own the intellectual property rights for all material on TheKratomFamily.com. All intellectual property rights are reserved. You may view and/or print
pages from https://thekratomfamily.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://thekratomfamily.com
- Sell, rent or sub-license material from https://thekratomfamily.com
- Reproduce, duplicate or copy material from https://thekratomfamily.com
Redistribute content from TheKratomFamily.com (unless content is specifically made for redistribution).
Hyperlinking to our Content
- The following organizations may link to our Web site without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Web site in the same
manner as they hyperlink to the Web sites of other listed businesses; and
- Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
and charity fundraising groups which may not hyperlink to our Web site.
- These organizations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
- We may consider and approve in our sole discretion other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American
Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to contact [at] thekratomfamily.com
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.
No use of TheKratomFamily.com logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.
While we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation from echecks or otherwise;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Email Subscriptions, SMS, & Other Forms of Contact
You have many opportunities to sign up to receive emails from our business.
If you purchase an item from this website and would not like to be included in our email list, please uncheck the box at checkout to refrain from being opted in to our email list. Upon checkout, you will have an opportunity to receive deals from our company. You may opt to check this box to be added to our email list.
We will never sell your email, name, or any other information to any other outside source or 3rd party. We understand the CANSPAM act laws and intend to abide by them. Our customers are very important to us and if you sign up to our email list, we treat it with the highest honor to be invited into your inbox. Only deals, check-ins, and new arrival information will be sent to your email.
SMS Text Messages
Customers are allowing to opt into receiving text messages from us by texting the word “JOIN” to 844-480-1151. Customers will receive periodic updates about products and sales. Customers have the option to unsubscribe from these text messages at any time by texting the word STOP as a reply to any text message at any time. We do not sell your information to anyone. We use Klaviyo.com SMS text message platform to house your phone numbers and create messages. Klaviyo is a secure platform that we have used before and trust it. Please read more about Klaviyo here.
If you wish to unsubscribe, please check the bottom of your most recent email from us and click “unsubscribe”.
Exchanges & Returns
The Botanical Family does not offer any exchange or returns at this time. Once (you) a customer has purchased your item, it is yours. We want to make sure you are completely happy with your purchase and encourage you to read reviews and use our Contact page in order to make the right selections before purchase.
If your item gets lost in transit, it is the customers responsibility to contact the USPS to find their order. Orders over $34 will receive $50 shipping insurance which is your responsibility to retrieve if the item is lost. The Botanical Family Inc., will do what we can to help guide you, but once it leaves our facility, it is the responsibility of the USPS, and no longer under our care or responsibility. It is also up to you, the customer, to ensure the correct address is entered when we ship this out to you.
Giveaway and contest items are not eligible for returns, credits, or exchanges.
Contests & Giveaways
- Our contests and giveaways are done by our discretion only.
- We reserve the right to refuse a giveaway item to a winner.
- Contest winner will be held responsible for the shipping costs for their giveaway item.
- We are in no way responsible for errors on the winners part in shipping address mistakes or any other mistakes through the checkout process. Please double check your input.
- Giveaways are subject to change at our discretion.
- Giveaway and contest winners items are not eligible for returns or exchanges.
- Giveaway and contest winners accept all responsibility for entering. Upon entering our contest and giveaway you automatically agree to our terms set forth.
- We have the right to change the terms as we choose.
Here at The Botanical Family (thekratomfamily.com), we want to be able to ship your item out as quickly as possible. However, there may be cases where we are behind in shipping. Customer will receive a tracking number by email once shipping has processed. You are responsible for providing the correct shipping address on the checkout page. Our shipping label software will print whatever shipping address you provide upon checkout. Once your item begins the shipping process, it is no longer The Botanical Family Inc.’s property, nor are we responsible for any losses, damages, or USPS “Return to Sender”. Please use the tracking number provided and talk to your local post office for any help regarding your package. The Kratom Family does try to ship your order out the same day, however, we cannot guarantee this. We ship Monday through Friday and we are on Eastern Standard time. We do not ship on Saturdays or holidays.
Our products are not for use by or sell to persons under the age of 18. We do not ship to the following areas where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County, Union County, Malheur County, Denver, CO., San Diego, CA., City of Oceanside, CA., Jerseyville, IL., Alton, IL., & Columbus, MS. We do not ship outside of the United States.
100% Lab Testing
The Botanical Family Inc., performs rigorous lab-testing on all of our Kratom powder products. These tests ensure we are providing a pure plant that is safe and all-natural. Our lab testing reports are tested in batches and we have each individual batch lab report for your viewing pleasure. The customer may, at any time, use our contact form to ask to see the lab reports of a specific product they are interested in. Please allow up to 2 business days for our team to respond to your inquiry.
Paying With Credit Card Payment Processors
We use the Waave payment processor to take your payment. For more information on Waave, click here – https://getwaave.ac-page.com/things-you-need-to-know-about-waave
Liability Release | We Do Not Provide Medical Advice
This company and website has the right to refuse service to anyone we please. Here at The Botanical Family Inc., we want to make sure you stay safe. First, all of our customers need to remember this: These statements on this website have not been evaluated by the Food and Drug Administration. These products are not intended to treat, diagnose, prevent, or cure any ailment or disease. These products are not for sale for persons under the age of 21 and limited to specific states and cities in your area. Our Kratom content does not imply a medical consultation, advice, diagnosis, or treatment of your personal afflictions or problems. You should seek the advice of a qualified medical health professional before making any adjustment or addition to current medications you are taking or using, stopping the medication or treatment, whether or not the subject covered the information provided to you. The information in our Kratom Bible is intended to provide users with a general understanding of Kratom and certain wellness topics and is not applicable to any individual’s specific medical problems, concerns, or needs. Any action you take by the information provided, or the products purchased on this website is solely at your own risk and expense. The reviews listed on this website are reviews made from real customers, not us. If you are curious about our products, please consult your medical or health care professional to understand any complications or health regulations that may be unique to you.
This Website Is Intended For Adults
You should be aware the thekratomfamily.com website are not intended or designed to attract anyone under the age of 21. We do not collect personally identifiable information from any person we know is under the age of 21. By accessing or using our website, or submitting a false age answer to our Age Gate blocker, you represent that you are at least 21 years of age or more. Any individual using this website on behalf of a company further represents and warrants that they are authorized to act and enter into contracts on behalf of that company. These Terms are void where prohibited.
The Botanical Family Inc and its website, https://thekratomfamily.com, is released from any and all liability when someone falsifies their information to complete an underage order/purchases. Our website uses an Age Gate and we do NOT condone the sell to anyone under 21 years of age. If caught doing so the account in question will be banned and the account will never be allowed to purchase from our store again. We take underage selling seriously and will press charges to the full extent of the law if an account is caught in doing so. The Age Gate question asks the customer if they are 21 years of age or older. By selecting “Yes”, you release The Botanical Family and its subsidiaries from any and all liability or litigation.
TheKratomFamily.com and its parent corporation, The Botanical Family Inc., reserves the right to change any of these terms as they see fit. They also reserve the right to refuse service to anyone they feel would be a danger to themselves in any of the manners explained above. We are not liable for any irresponsible actions on the part of the customer once they purchase this product. Upon agreeing to the Terms and Conditions on the checkout page, you release The Botanical Family Inc., and its website counterpart, thekratomfamily.com from any liability or legal damage.
As an authorized affiliate (Affiliate) of The Botanical Family, Inc., you agree to abide by the terms and conditions contained in this Agreement (Agreement). Please read the entire Agreement carefully before registering and promoting The Botanical Family, Inc. as an Affiliate.
Your participation in the Program is solely to legally advertise our website to receive a commission on memberships and products purchased by individuals referred to The Botanical Family, Inc. by your own website or personal referrals.
By signing up for the The Botanical Family, Inc. Affiliate Program (Program), you indicate your acceptance of this Agreement and its terms and conditions.
Approval or Rejection of the Application
We reserve the right to approve or reject ANY Affiliate Program Application at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Application.
Commissions will be paid once you reach a threshold of $100 to an active Paypal account. For an Affiliate to receive a commission, the referred account must remain active for a minimum of 31 days. Their Paypal account email must also be in good standing. Otherwise we reserve the right to refuse payment.
You cannot refer yourself, and you will not receive a commission on your own accounts. If so, you will be kicked from the program and banned from the site.
Payments will only be sent for transactions that have been successfully completed. Transactions that result in chargebacks or refunds will not be paid out.
Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:
- Inappropriate advertisements (false claims, misleading hyperlinks, etc.).
- Spamming (mass email, mass newsgroup posting, etc.).
- Advertising on sites containing or promoting illegal activities.
- Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under existing Federal Trade Commission guidelines and regulations, or any applicable state laws.
- Violation of intellectual property rights. The Botanical Family, Inc. reserves the right to require license agreements from those who employ trademarks of The Botanical Family, Inc. in order to protect our intellectual property rights.
- Offering rebates, coupons, or other form of promised kick-backs from your affiliate commission as an incentive. Adding bonuses or bundling other products with The Botanical Family, Inc., however, is acceptable.
- Self referrals, fraudulent transactions, suspected Affiliate fraud.
In addition to the foregoing, The Botanical Family, Inc. reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.
You may use graphic and text links both on your website and within in your email messages. You may also advertise the The Botanical Family, Inc. site in online and offline classified ads, magazines, and newspapers.
You may use the graphics and text provided by us, or you may create your own as long as they are deemed appropriate according to the conditions and not in violation as outlined in the Termination section.
Coupon and Deal Sites
The Botanical Family, Inc. occasionally offers coupon to select affiliates and to our newsletter subscribers. If you’re not pre-approved / assigned a branded coupon, then you’re not allowed to promote the coupon. Below are the terms that apply for any affiliate who is considering the promotion of our products in relation to a deal or coupon:
- Affiliates may not use misleading text on affiliate links, buttons or images to imply that anything besides currently authorized deals to the specific affiliate.
- Affiliates may not bid on The Botanical Family, Inc. Coupons, The Botanical Family, Inc. Discounts or other phrases implying coupons are available.
- Affiliates may not generate pop-ups, pop-unders, iframes, frames, or any other seen or unseen actions that set affiliate cookies unless the user has expressed a clear and explicit interest in activating a specific savings by clicking on a clearly marked link, button or image for that particular coupon or deal. Your link must send the visitor to the merchant site.
- User must be able to see coupon/deal/savings information and details before an affiliate cookie is set (i.e. “click here to see coupons and open a window to merchant site” is NOT allowed).
- Affiliate sites may not have “Click for (or to see) Deal/Coupon” or any variation, when there are no coupons or deals available, and the click opens the merchant site or sets a cookie. Affiliates with such text on the merchant landing page will be removed from the program immediately.
Pay Per Click (PPC) Policy
PPC bidding is NOT allowed without prior written permission.
The Botanical Family, Inc. will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).
We do not make any expressed or implied warranties with respect to the Program and/or the memberships or products sold by The Botanical Family, Inc.. We make no claim that the operation of the Program and/or our website(s) will be error-free and we will not be liable for any interruptions or errors.
Term of the Agreement
The term of this Agreement begins upon your acceptance in the Program and will end when your Affiliate account is terminated.
The terms and conditions of this agreement may be modified by us at any time. If any modification to the terms and conditions of this Agreement are unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the Program will constitute your acceptance of any change.
Affiliate shall indemnify and hold harmless The Botanical Family, Inc. and its affiliate and subsidiary companies, officers, directors, employees, licensees, successors and assigns, including those licensed or authorized by The Botanical Family, Inc. to transmit and distribute materials, from any and all claims, liabilities, damages, fines, judgments, claims, costs, losses, and expenses (including reasonable legal fees and costs) arising out of or related to any and all claims sustained in connection with this Agreement due to the negligence, misrepresentation, failure to disclose, or intentional misconduct of Affiliate. Including (a) your breach of these Terms; (b) your unlawful access to or unlawful use of this website or its products; (c) your unreasonable use of, reliance on, or publication, communication or distribution of anything on or from this website or its products; (d) your violation of city/state banning laws that prohibit you or any other customer from sending, transporting, or sharing Kratom tea across state/city lines where this product is in violation of the law; (e) use our product with ANY prescription medication, over the counter medicine, or supplements. We prohibit any other use of any substance while using Kratom and have stated as such on our bags and as a customer, you are bound to follow these restrictions. We follow the letter of the law and justice system and prohibit any illegal activity, such as sending these products knowingly to another address where this product is legal so customers can transport it across state/city lines where it is illegal. You shall use your best efforts to cooperate with us in the defense of any claim and waive your rights against Botanical Family, Inc in the case where you have broken this agreement, we reserve the right, at your own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You, as a customer, are bound by these terms and agreements, and fully and completely release Botanical Family, Inc from any responsibilities in any situation in your medical case. By clicking “I Agree to the Terms” at checkout, you relinquish your rights to any lawsuits, monies, or judgement made against this company, it’s directors, president and vice president as stated in these Terms.
Electronic Signatures Effective
The Agreement is an electronic contract that sets out the legally binding terms of your participation in the The Botanical Family, Inc. affiliate program. You indicate your acceptance of this Agreement and all of the terms and conditions contained or referenced in this Agreement by completing the The Botanical Family, Inc. application process. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.